ck224's Privacy Policy
Learn in detail about our commitment to collecting, using and protecting your personal information, and about your rights.
1. Introduction & Scope of Application
ck224 ("we", "our", "platform") is a trusted online gaming and sports betting service provider in Bangladesh. We believe your personal information is a valuable asset and that keeping it safe is our ethical and professional responsibility. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we store it, and in what circumstances it may be shared with third parties — when you use the ck224 website, create an account, make deposits or withdrawals, or contact our customer support.
This policy applies to all ck224 services — from website browsing to live casino, slot games, cricket betting and payment processing. By using the site, you are considered to have agreed to the terms of this policy. If you have any questions, contact us at [email protected].
Only persons aged 21 or older may use this platform. Information from minors is not knowingly collected, and if we become aware that any such information has been collected by mistake, it will be deleted immediately.
2. Information We Collect
Information You Provide Directly
When you open an account with ck224 or contact us, the following information may be collected:
- Full name and date of birth
- Valid email address
- Mobile phone number
- Residential address
- National ID or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay or bank account details)
Automatically Collected Information
While you browse the site, the following information may be recorded automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Time and date of site access
- List of pages you have visited
- Session duration and navigation patterns
- Information obtained from cookies and web beacons
Gaming & Transaction Information
Information generated while using our services:
- Deposit and withdrawal history
- Bonus usage and wagering activity
- Game play records and duration
- Betting history and results
- VIP level progress
Communication Information
When you contact our customer support:
- Live chat conversations
- Email correspondence
- Details of complaints and requests
- Support ticket history
This information is retained for service quality improvement and dispute resolution purposes.
3. Purpose of Using Information
ck224 uses collected information for the following legitimate purposes:
Service Operation & Improvement
- Creating, maintaining and securing your account
- Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfer)
- Activating and verifying bonuses and promotional offers
- Personalising the gaming experience
- Identifying and resolving technical issues
Security & Compliance
- Completing identity verification (KYC process)
- Meeting anti-money laundering (AML) requirements
- Preventing fraud and unauthorised access
- Enforcing responsible gaming policies and preventing access by minors
Communication & Customer Support
- Sending important account-related notifications
- Providing 24/7 live chat and email support
- Informing you about policy changes
- Sending promotional messages with your consent
4. Information Disclosure & Third Parties
ck224 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Trusted third-party services are used for payment processing, identity verification, technical infrastructure and cybersecurity. These partners receive only the information necessary to carry out the relevant task and operate under strict confidentiality agreements.
Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from government authorities, or anti-money laundering law requirements. Such disclosure is carried out strictly within the bounds of the law.
Fraud Prevention
Information may be shared with relevant authorities when needed to assist in investigations into fraud, money laundering or related offences.
5. Cookies & Tracking Technologies
ck224 uses cookies and similar technologies that store small data files in your browser. These help improve site functionality and personalise your experience.
Essential Cookies
Essential for core site functions such as login sessions and security. These cannot be disabled.
Functional Cookies
Help remember your preferences, such as language selection and display settings.
Analytics Cookies
Collect site usage statistics that are used to improve the quality of the service.
Marketing Cookies
Used to display relevant content and offers based on your interests.
Cookies can be managed by changing your browser settings. Keep in mind that disabling essential cookies may affect some important site functions.
6. Data Security Measures
ck224 applies industry-standard technical and organisational measures to protect your information. Our security framework consists of the following layers:
SSL Encryption
All data transmitted on the site is encrypted using SSL/TLS technology. The 🔒 icon in your browser confirms this.
Password Hashing
Your password is never stored in plain text — it is kept only as an encrypted hash.
Access Controls
Only authorised staff can access your information, and every access is logged.
Continuous Monitoring
Our security team monitors systems 24/7 and takes prompt action upon detecting any unusual activity.
No digital system is 100% secure. You also have a responsibility — use a strong password, do not share your account details with anyone, and notify us if you notice any suspicious activity.
7. Data Retention Period
ck224 retains your personal information for as long as necessary to fulfil the original purpose for which it was collected, or for the period required to meet legal obligations.
- Account information: For the duration the account is active and for a defined period after closure as required by law.
- Transaction records: Retained long-term for financial reporting and audit purposes.
- KYC documents: Identity verification documents are retained in accordance with AML regulations.
- Communication logs: Customer support chat and email records are kept for a defined period for dispute resolution purposes.
- Marketing consent: Until you withdraw consent or for a reasonable period after communication ceases.
Once the defined retention period ends, information is securely deleted or irreversibly anonymised.
8. Your Rights & Choices
As a ck224 user, you have the following rights regarding your personal information:
Right of Access
You may request to know what information we hold about you.
Right to Rectification
You may request that we correct inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request that your information be deleted, within the limits of legal obligations.
Right to Object
You may object to marketing communications or certain processing activities.
Right to Portability
Where applicable, you may receive your information in a structured, machine-readable format.
Right to Restriction
In certain circumstances, you may request that the processing of your information be limited.
To exercise any of the above rights, email us at [email protected]. We will verify your request and respond within a reasonable time. Additional information may be requested to confirm your identity.
9. Policy Changes & Contact
ck224 may review and update this privacy policy from time to time. Revisions may be necessary in response to service improvements, legal changes, or the adoption of new technologies.
For significant changes, a notification will be sent to your registered email address and/or a notice will be clearly displayed on the site. Continued use of the site after changes are made will be considered acceptance of the revised policy.
The "Last updated" date at the top of this page always reflects the most recent revision. You are advised to review this policy regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Live Chat: Available 24/7 after logging in to the site
Email: [email protected]
Our support team is ready to assist in both Bengali and English. For privacy-related requests, please include "Privacy Request" in the subject line.